Terms and Conditions
These terms govern your use of the “Jomla Al-Jomla” platform operated by Mawasim Al-Hana Trading Est., through either the app or the website. Using the platform or placing an order means you accept them.
1. What the platform is
Jomla Al-Jomla is a Saudi platform selling fruit and vegetables wholesale to shops, restaurants, businesses and individuals within the city of Riyadh. The platform is the seller and is responsible for the order until it is delivered.
2. Your account
- Registration is by mobile number, which is the official channel of contact.
- You are responsible for the accuracy of your details and for every order placed from your account.
- You may delete your account at any time from inside the app or from the account deletion page on the website; your data is then handled as set out in the privacy policy.
3. Prices
- All prices are in Saudi Riyals and include VAT unless stated otherwise.
- Fruit and vegetable prices move daily with the market. The price that applies is the one shown at the moment the order is confirmed.
- Wholesale prices may vary by quantity tier; this is shown on the product page before an item is added to the basket.
- The delivery charge and any minimum order value are shown before payment.
4. Orders
- An order is an offer to buy and becomes binding when the platform accepts and confirms it.
- Some products are sold by weight. The actual weight may differ from the amount ordered within the limits published on the product page, and the charge follows the actual weight.
- The platform may refuse or cancel an order where stock has run out, a price is obviously wrong, or misuse is suspected. The full amount is then refunded.
5. Payment
- Payment is taken online through a payment gateway licensed by the Saudi Central Bank. The platform does not store your card details.
- Cash on delivery may be available depending on the branch and area, and is shown at checkout.
6. Delivery
Coverage, timing and charges are in the delivery policy.
7. Returns and replacement
Because the goods are fresh and perishable, condition is reviewed within 12 hours of receipt. See the returns and replacement policy.
8. Complaints and disputes
We answer a complaint within 3 hours during customer service hours. The escalation path is in the complaints and disputes policy.
9. Acceptable use
The platform may not be used for any unlawful purpose, nor may an account be resold, nor may anyone attempt to harm the platform or other customers.
10. Privacy
How your data is handled is set out in the privacy policy, under the Kingdom's Personal Data Protection Law.
11. Changes
These terms may be updated. An update applies from the date it is published on this page, and continued use after publication is acceptance of it.
12. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts have jurisdiction over any dispute.
Business details and contact
- Legal name: Mawasim Al-Hana Trading Est., trading as “Jomla Al-Jomla”
- Licence 25/01/461021/590 — public markets activity, licensed by the Ministry of Environment, Water and Agriculture
- Mobile and WhatsApp: 0532716303
- Email: [email protected]
- Customer service hours: daily, 8:00 to 22:00
